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no-show

The Dirtiest Word in the Restaurant Industry

The other day I was talking to a restaurant owner. He was complaining about the no-show—the person that ditches a reservation without bothering to cancel. I’d like to think that this is just a matter of ignorance, more than downright rude behavior. Diners just assume the restaurant will give your table away to someone else—no big deal, right?

Not exactly.

Here’s are what a couple industry insiders have to say:

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