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Winning the War of the Words

How do you win an argument? By proving the other person wrong? You may feel a fleeting victory, but if you've come out of a disagreement with one person right and the other wrong, and deeply chagrinned, then you both lose the pleasure of being on good terms with one another. And nobody enjoys the aftermath of an tiff, often characterized by hurt feelings and cold shoulders. To truly win an argument, you must settle the question but also reiterate to the other that the argument isn't more important than they are. This is where the small gesture of humility and caring comes in.

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