Skip to Navigation Skip to Content

Why Do We Admire Silicon Valley Entrepreneurs But Hate The Ones in Our Own Backyard?

The first time I saw San Francisco, I knew I wanted to live here for the rest of my life. It was during the peak of the dot-com bubble, and I was a reporter on a two-week loan from a business weekly in Memphis. Those two weeks would turn into four, which would turn into more than a decade.

Much of my attraction had to do with the region’s celebration of entrepreneurship and culture of meritocracy—a huge departure from the old boys’ club of the South. No matter how big the bubble inflated or how bad the bust hurt, people in San Francisco were always entrepreneurial—even if they weren’t starting companies. I wasn’t surrounded by anyone punching a clock. I was among men and women who believed that if you didn’t like your reality, you should work hard every day to change it. I’ve always told people it’s something in the water here.

Oh, if only it were. I’d give a good portion of San Francisco an IV of Hetch Hetchy right about now. Something culturally strange is happening in the city I used to love. I’m talking about the growing cultural rift between the city and Silicon Valley, despite the obvious geographic overlap.

If you drew a Venn diagram between San Francisco hipsters and people who work in and around the Web industry, the middle of that diagram would be fairly large. And implicit in almost every Web 2.0 startup is the idea of scaling quickly. Big is good in startup land. Getting big fast is what separates startups from small businesses. Doing that repeatedly, decade after decade, is what separates the valley from nearly anywhere else on Earth. Yet in San Francisco, a vitriolic hatred is emerging for anything big and successful. The conflicts strike at the heart of what has made Silicon Valley great. And it’s becoming an epidemic.

Consider a few recent examples. The city filed a cease and desist notice to the popular startup UberCab—now just called Uber. The company makes use of available black cabs by allowing you to book them on the fly via an iPhone. It’s similar to how travel websites move unused and perishable hotel rooms or airline seats, a celebrated business model that has netted billions in profits and thousands of jobs. Except that Uber made the mistake of running afoul of San Francisco taxi drivers.

Before that, there was an ugly blowup around local highbrow coffee vendor Blue Bottle Coffee, which wanted to open a coffee truck in Dolores Park. Residents became so incensed that they didn’t get adequate opportunity to approve or disapprove of this “chain” store opening a non-permanent location in their neighborhood, an army of people threatened to boycott, protest, and—believe it or not—actually spit on employees as they went to work their first day.

That same week, the San Francisco Chronicle reported that Trader Joe’s may pull out of a Castro development, in part because the city was forcing them to make patrons pay to park. The city wanted to discourage people from driving to Trader Joe’s, and the popular low-cost organic retailer rightly balked.

And, of course, there was Supervisor Chris Daly’s well-choreographed uproar over a proposal to upgrade San Francisco’s port so that the city could host the America’s Cup in 2013 or 2014. For a relatively low price tag of $270 million, the upgrade was estimated to generate $1.4 billion in economic activity and create 9,000 local jobs, while helping repair the aging Port of San Francisco. In his long rant, Daly declared that “San Francisco should not be going so out of its way, using the people’s money so that a billionaire can have his yacht race.” Or, I guess, using the people’s money to give several thousand others jobs. Oracle’s Larry Ellison has a lot of enemies, but most would admit that building the second largest software company in the world in SF’s backyard has done more good for the area than harm. And calling the America’s Cup his yacht race is extreme—even given Ellison’s colossal ego.

Beyond these public examples, I know self-made Internet millionaires who’ve bought historic properties in transitional SF neighborhoods, only to give up on restoring them because they met so much neighborhood opposition to anyone wealthy coming in. And I don’t mean trust-fund kids. I mean people who moved here because it was a land of opportunity, started from nothing, and took huge risks to build companies that employ hundreds of local residents.

My husband and I were proud to buy a house on a rough street in the Mission two years ago. We’re active with the neighborhood watch, help organize clean-up days, and do what we can to make our block better. But somewhere in the mire of permitting and politics, while trying to ensure our 100-year-old house has updated electricity that won’t catch fire, I’ve fallen out of love with a city that seems to care more about radical rabble-rousers than those who invest in it, whether it’s by creating jobs or buying old homes.

Somehow the same city—the same cultural mix—that supports a Web startup going from an idea to a global powerhouse in a matter of months rushes to tear down a retailer that’s been successful enough to open a few stores. It’s such a staggering disconnect of rewarding success on one hand and punishing it on the other—one of the most open, competitive systems of working capitalism, juxtaposed against a system that is downright anti-capitalist and protectionist to a rabid extreme.

Somehow, in the city that benefits the most from their hard work, the entrepreneurs have become the enemy. Those who can’t or don’t start companies are tearing that meritocratic ethos down in the name of looking out for the little guy. But who’s really better for the little guy: An entrepreneur investing in building a profitable, growing company or a self-important political activist?

Sarah Lacy is a senior editor at TechCrunch and author of Once You’re Lucky, Twice You’re Good (Gotham) and Brilliant, Crazy, Cocky (Wiley), coming out in January.

Isn't the phrase 'you don't know what you've got until it's gone'? I feel like that is how most people feel about small business. We have respect for those that are cloaked in mystery; when you see the business every day it looses its appeal.

Tina, Chief of Sales, Angie's List

I only hate silicon valley "entrepreneurs" that have a social media web site that sells t-shirts and that ride single speed bikes with no brakes... I also hate investment bankers of the same cut ;)

The article rings true, but the examples are all false. Hm.

It seems clear that despite the Progressives in the Supervisory roles, there is no progress on anything in San Francisco. Roadblocks abound, and sometimes, that inhibits the entrepreneur as well as the established corporation.

Please find some more valid examples. Doctor Memory, above, debunked 3/4 of them, and my wife relays to me that the Blue Bottle in Dolores Park issue is more about commercial vendors in any public park rather than anything against Blue Bottle specifically. It makes me wonder about the pushcarts I routinely see near the De Young on JFK in Golden Gate Park, though.

Man, this article is so true. It's almost like vast swathes of this city relish being losers and hate when winners come a callin' to question whether being losers might not be such a great thing. And only in SF are losers given more say than winners. Strange town. And like Sarah, I moved here from somewhere else because I think it's that great that even all the whiny losers can't ruin it.

Comparing technology startups to parking for a national grocery chain, a port upgrade project, and the permitting around your personal home electrical project is quite a stretch. You are comparing apples to oranges. These are completely different things and have very different issues surrounding them.

This article would be a hell of a lot more convincing if it didn't showcase as its three out of four of its primary examples of SF's supposed hostility to local business, respectively, a nonissue, a good idea, and an entirely reasonable objection.

1. Taxis and car services are regulated in San Francisco, just like they are in every other major city in this country. Uber ran afoul of some of those regulations, and as the CEO up-thread was happy to assure is, got it sorted out. Non-issue.

2. The Castro Trader Joes: for the love of god, have you _been_ to the Castro, ever? Discouraging more people from attempting to drive and park there isn't just a good idea, it's a necessity. That area is served by a Muni light rail station and multiple bus lines. And it's not like the city was forbidding TJs from building a parking lot: asking that they charge for it is an entirely reasonable (one might even say capitalistic) way of handling the problem.

3. You have got to be kidding me. Chris Daly may be a self-destructive disaster as a politician, but he's 100% correct about the port "upgrade" being a boondoggle. The jury has come in years ago on massive capital projects to support sports events: they are ALWAYS money-losers, and the rosy projections of jobs and economic benefits (not to mention low initial capital costs) are, to a one, made up out of whole cloth.

Yeah, the dust-up over the BlueBottle truck was an embarrassment, but sooner or later Chicken John will either find a new hobby or get a girlfriend who doesn't run a competing coffee chain.

Sarah,
Great article.
Your point needs to be driven home with our residents and our politicians. As a native San Franciscan and a small business owner I know that the city needs to take a hard look at itself and decide where it wants our future to lie - in the black or in the red.
Small (then large) business drives the local economy and it is getting harder and more expensive and in turn less profitable to do business here. As great as the views are, and as attractive as the city is, our smartest minds will go somewhere that wants to embrace change vs. fighting it.
I am looking for opportunities outside the city because I am seeing nothing but issues ahead, and I hate myself for it. But to keep growing I have to find places that have less inane regulation and hassles, and that encourage local business to flourish.

Change CAN be good people!!! For a liberal town, we are turning into a NIMBY city- and if we go there, the beautiful SF I know and love will slowly crumble.

Great post, but it should be clarified that although we at Uber did have a bit of a conflict w/ the city, the service has it's doors open and business is booming! The people of SF have spoken with their actions and are showing us that this is a problem they need solved.

Thanks for helping spread the word :)

Cheers,
RG

Uber Inc.

Here's a couple other I can think of:

The rejection of American Apparel from opening a store and hiring employees in the mission because it would ruin the flavor of the mission. (Seriously)

The rejection of Pet Food Express from opening in a store vacant for a year in the Marina. (PFE has 24 stores in the Bay Area, where it's based and has no interest in going national).

But I don't think you can say SF is unfriendly to successful entrepreneurs because neighbors hassle them when doing renovations. SF neighbors hassle anyone doing renovations ;)

Shocking read. Are people really that rabid in 'frisco?

The Mission hipster is an illusion. They are just losers with low self-esteem and a cool name.

Great post! SOOO true...

If web companies were trying to create or change something that existed physically in SF then they too would encounter red tape.

Likewise, if you would like remodel a web based house then I'm sure you will find that SF residents will give you no trouble.